How Long After Uploading Proof of Identity Documents for Credit Report

As EDD requires 1.iv million suspended accounts to re-verify their identities, some people have been waiting for days to connect with ID.me.

SACRAMENTO, Calif — For more than than ii days Liz Reinstein has been anxiously watching her computer screen, waiting for her plough to verify her identity and hopefully resume her unemployment benefits.

"It'south like, I don't want to leave the house because I'm going to lose my place," Reinstein said. She reached out to the Dollars and Sense team after spending 48 hours waiting to connect an online call with a representative for ID.me, the service California's Employment Development Department (EDD) now uses to handle its identity verification.

Reinstein was one of the i.4 million accounts that EDD suspended on New year's Eve, without warning, equally role of its anti-fraud efforts. Initially, people were told to wait for instructions from EDD about how to verify their identities. Over the past two weeks, the section has been sending out specific links to UI Online accounts that have people to ID.me.

ID.me requires people to provide two forms of identification and take a selfie to prove the person is who they say they are. When it works, the process can be fairly quick, merely we've heard from a lot of people, like Reinstein, who ran into some problems.

"They didn't verify me, but they got my information. That's what happened. So, the whole procedure of verifying me stopped." Reinstein said. "They say there's something. Either, things don't match upwards, you lot know, your accost in your license or something. They don't tell you what."

From there, Reinstein was sent to come across with an ID.me trusted referee, and that'due south where she's been ever since. It's been more than than 48 hours, she has hardly slept, and she's agape to even take a shower, worried that she might miss her run a risk to finally verify her identity.

"The main thing that's scary hither is that it says if yous don't identify yourself, and we don't get verification of you, within Ten amount of days... they will cancel your claim, and you won't go your benefits," Reinstein said.

And she is not lonely, Vanessa Phillips said she'south been trying to connect for the past three days without any luck.

"Wait times are well into 3 hours each day, all solar day, And when I render after 3 hours, information technology is yet spinning and says 3 hours," Phillips wrote. "It has been impossible to fifty-fifty become in front of a video referee. And I am now running out of time."

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Assemblywoman Lorena Gonzalez is one of several state lawmakers who take introduced legislation to try and fix some of the bug with EDD, only she says what is most needed is accountability and advice.

"I need to know what'due south happening. And this is how people can survive," Assemblywoman Gonzalez said. "But they demand direction, and they need honesty and transparency. And right now we're just doing a terrible task of that, correct?"

It'due south a sentiment, Reinstein tin agree with. "I know I'thou not alone. Merely I hateful, come on people, at least give u.s.a., you lot know, similar a message," she said. "Ship me an e-mail through EDD that says they're working on it, there'due south an issue, don't worry, you'll get your money."

Once you do manage to verify your identification with ID.me, EDD said it may have up to 30 days for your benefits to finally clear.

How to use ID.me

If you need help with the ID.me process, you tin find a pace-by-pace guide here. EDD says uploading your documents online is the quickest manner to verify your identity but ID.me also offers a video telephone call option.

ID.me says you might have trouble using the service to verify your identity if:

• You recently moved.
• Your credit report is locked or frozen.
• Your credit profile contains incorrect information.
• You already verified your identity using ID.me.
• Your submission has an error or typo.
• You submitted expired documents.
• You submitted an unreadable photo.
• You lot submitted a phone number that is not associated with your name and address.

In these cases, ID.me would likely need to verify using a trusted referee.

ID.me steps for verifying your identity.

Setup your ID.me account

• To create your ID.me business relationship, enter an email address you tin can access and choose a password. Click the checkbox to take ID.me's terms and weather and privacy policy. Then, click "Create business relationship."
• Check your inbox for an electronic mail from ID.me. Click the button in the email to confirm your email address. Then, render to your browser. The page volition automatically motion forward to the next footstep.

Secure your account

• Choose an selection for multi-gene hallmark (MFA). Y'all can receive a passcode via text message or phone phone call. You tin can also choose 1 of the other listed methods which apply a telephone app or physical primal pull a fast one on to deeply send the passcode.
• Most people choose to send the passcode to their phone. But enter your phone number and then check your text letters or answer the phone to receive your 6-digit passcode.
• Back on your browser, enter the 6-digit passcode and click continue.
• If you lot want, you can generate and save a recovery code. The recovery lawmaking allows you to access your business relationship even if y'all don't have the phone or device you lot used to set up MFA.

Verify your identity

• Choose a certificate type to submit: driver's license, state ID, passport, or passport carte.
• Either upload existing photos from your desktop OR blazon in the phone number of a jail cell phone that can have pictures. If you choose to take pictures with your phone, ID.me will text you lot a secure link that volition open your phone camera.
• Follow the instructions to take pictures of your ID. For a driver'south license, state ID, or passport card, remember to take a photo of the forepart and back. When you're satisfied with the photos, click keep.
• Follow the instructions to accept a video selfie. Ensure you're in a well-lit area. Yous'll be asked to look at the colors on your telephone screen while ID.me takes a brusque video selfie to verify that you're really yous.
• The last step to verify your identity is to enter your Social Security number.

Confirm and authorize

• Make certain that all your information is accurate and complete. If it is, cheque the box attesting that the information is authentic, so click continue. If not, hit the edit buttons to make changes.
• You'll see a bulletin saying that your identity has been successfully verified. By clicking "Permit and continue," ID.me volition exist able to ship your information to the agency and you will be granted admission to your business relationship.

Viewer tips to expedite the identification process

A viewer working through the ID.me process talked with a representative of EDD on the phone and shared these tips to assist you lot verify your identity more quickly:

• Yous should provide your non-expired land ID or passport as your primary ID.
• When it comes to the secondary ID, the EDD rep said the W2 would have the least amount of time to verify because employer information is already in the state organization.
• If you practice not take your W2 for 2019, the terminal paycheck stub for 2019 would suffice and so long as it has your name, address, partial SSN and company data.
• Banking company or utility statements tin take upwardly to 2-3 weeks to verify.
• Birth certificates and social security earning statements tin can take four+ weeks to verify.

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Source: https://www.abc10.com/article/money/edd-verification-id-me-delay/103-b3a5de8e-9150-464f-9020-7fff939b9b17